Frequently Asked Questions(FAQs)

Frequently Asked Questions (FAQs)

Welcome to BittChaser Smoke Shop's FAQ page. We're here to address your queries about our products and services, including same-day delivery in Nairobi, Kenya.

1. How does same-day delivery work?
- Place your order on our website.
- We process and dispatch it promptly.
- Our delivery team ensures your order reaches you on the same day in Nairobi.

2. What areas in Nairobi do you deliver to?
- We offer same-day delivery across Nairobi, covering most areas within the city.

3. Is there a minimum order value for same-day delivery?
- Yes, there's a minimum order value for same-day delivery. Check our website for details.

4. What payment methods do you accept?
- We accept various payment methods, including credit/debit cards and mobile money.

5. Can I return or exchange products?
- We accept returns for unopened, unused products within 14 days. Contact us for details.

6. How can I track my order?
- You'll receive a tracking link via email once your order is dispatched. Use it to monitor your delivery in real-time.

7. Do you offer any promotions or discounts?
- Yes, we frequently run promotions and offer discounts. Follow our social media or check our website for updates.

8. Can I contact you for product recommendations?
- Absolutely! Our team is happy to help you choose the right products. Feel free to reach out through our Contact Us page.

9. Are your products authentic and of high quality?
- Yes, we source our products from reputable suppliers, ensuring authenticity and quality.

10. How can I contact customer support?
- You can reach our friendly and knowledgeable customer support team via phone or email. Visit our Contact Us page for details.

At BittChaser Smoke Shop, we aim to provide you with a seamless shopping experience, including same-day delivery. If you have more questions or need assistance, don't hesitate to get in touch. Your satisfaction is our priority.