Frequently Asked Questions(FAQs)

Frequently Asked Questions (FAQs) | BittChaser Supply Co

Welcome to the BittChaser Supply Co FAQ page. We’ve curated answers to the most common questions from our community to help you shop smarter, faster, and with confidence.

1. What is BittChaser Supply Co?

BittChaser Supply Co is a premium smoking and vaping lifestyle brand, delivering high-quality tobacco, vaping devices, accessories, and CBD products across Nairobi, East Africa, and select international markets. Our mission is to combine culture, quality, and convenience in every product and service.

2. Do you ship outside Africa?

Yes! We offer:

  • Same-day delivery within Nairobi

  • Fast regional shipping across East Africa

  • International shipping to select countries

Shipping fees and timelines depend on location and are calculated at checkout.

3. Are your products authentic?

Absolutely. We source products from trusted global suppliers and ensure authenticity, quality, and compliance. Each item in our inventory meets our strict premium standard.

4. Can I track my order?

Yes. Once your order is confirmed, you’ll receive a tracking link via email or WhatsApp (if provided). You can monitor your package from dispatch to delivery.

5. Do you offer CBD products?

Yes, we carry a curated range of CBD-infused products, selected for quality and safety. Note that CBD products are legal in Kenya and compliant with international shipping regulations where applicable.

6. How do I know which vaping device or e-liquid is right for me?

Our team is ready to guide you. You can:

  • Contact us via email or social media

  • Ask for personalized recommendations based on your experience level and preferences

We pride ourselves on educating our community, so you make informed choices.

7. Can I return or exchange a product?

We accept returns or exchanges for:

  • Damaged items

  • Wrong shipments

Please note:

  • Items must be returned in their original packaging

  • Some consumable products (like tobacco or e-liquids) cannot be returned once opened

For return requests, contact sales@bittchaser.co.ke with your order details.

8. What payment methods do you accept?

We accept multiple secure payment methods, including:

  • Mobile money (M-Pesa, Airtel Money)

  • Bank transfers

  • Credit/Debit cards online

All payments are processed securely to protect your personal and financial information.

9. Is my personal information safe?

Yes. We do not sell or share your personal information. Our systems comply with data protection standards to ensure your shopping experience is private, safe, and secure.

10. Can I place bulk or wholesale orders?

Yes. We work with retailers, corporate clients, and event organisers. Contact sales@bittchaser.co.ke for bulk pricing, partnerships, or custom orders.

11. Do you offer gift options or packaging?

Yes. We can provide premium gift packaging for select products. Ideal for corporate gifts, birthdays, or lifestyle gifting. Reach out to our team to arrange.

12. Are your products legal?

Yes. All products sold by BittChaser Supply Co comply with Kenyan law and relevant international regulations. For international orders, shipping is only to destinations where the products are legally permitted.

13. Can I cancel or modify an order?

Orders can be cancelled or modified within 1 hour of placement. After that, processing and dispatch begin immediately, and changes may not be possible.

14. How can I stay updated on new products and promotions?

Follow us on social media:

  • Instagram: @Bittchaserluxe

  • Facebook: @Bittchaser

Subscribe to our newsletter for exclusive drops, discounts, and lifestyle updates.

15. Do you offer advice on smoking culture and lifestyle?

Yes. BittChaser Supply Co is more than a store—we’re a community. Our team shares insights, tips, and guides on smoking, vaping, and lifestyle culture across East Africa and globally.

16. Do you provide international shipping tracking?

Yes. For international orders, we provide tracking numbers and updates so you can monitor your package every step of the way.

17. Can I place an order if I’m under 18?

No. All customers must be 18 years or older. We comply with legal age restrictions in every country we operate.

18. Who can I contact for partnership or collaboration inquiries?

For collaborations, events, or influencer partnerships, email sales@bittchaser.co.ke. We welcome proposals that align with our brand values and culture.