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Contact Us
Get in Touch
At BittChaser Supply Co, connection is part of the culture. Whether you have a question, need support, or want to explore partnerships, our team is ready to assist—quickly, professionally, and with purpose.
We operate with local roots and a global mindset, serving customers across Nairobi, East Africa, and select international markets.
Contact Email
For customer support, orders, collaborations, or general enquiries, reach out via email and our team will get back to you promptly during business hours.
Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM (EAT)
Sunday: Closed
Messages received outside operating hours are handled on the next business day.
Customer Experience Support
Our support team is equipped to help with:
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Product guidance and recommendations
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Order status and delivery enquiries
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Vaping and smoking accessories support
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Account and website assistance
We aim to deliver clarity, speed, and a premium support experience at every touchpoint.
Delivery & Shipping
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Same-day delivery within Nairobi
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Reliable fulfilment across East Africa
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International shipping to selected destinations
All orders are handled with care, discretion, and efficiency—because experience matters.
Stay Connected
BittChaser Supply Co lives at the intersection of quality and culture. Follow us to stay updated on product releases, limited drops, and brand moments.
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Instagram: @Bittchaserluxe
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Facebook: @Bittchaser
Join the movement and be part of a growing global community.
We value your trust, your feedback, and your connection to the brand. Reach out anytime—we’re here to support your experience.
BittChaser Supply Co
Where Quality Meets Culture.