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Where Quality Meets Culture

At Bittchaser Supply Co, we curate premium, authentic products that reflect modern lifestyle and urban culture—backed by trust, consistency, and an uncompromising standard of quality.

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FAQS

Frequently Asked Questions

What is BittChaser Supply Co?

BittChaser Supply Co is a premium smoking and vaping lifestyle brand, delivering high-quality tobacco, vaping devices, accessories, and CBD products across select international markets. Our mission is to combine culture, quality, and convenience in every product and service.

Do you ship internationally?

Yes. We offer cross-border shipping to select countries.

Shipping fees and timelines depend on location and are calculated at checkout.

Can I place bulk or wholesale orders?

Yes. We work with retailers, corporate clients, and event organisers. Contact sales@bittchaser.co.ke for bulk pricing, partnerships, or custom orders.

Can I track my order?

Yes. Once your order is confirmed, you’ll receive a tracking link via email or WhatsApp (if provided). You can monitor your package from dispatch to delivery.

Do you offer CBD products?

Yes, we carry a curated range of CBD-infused products, selected for quality and safety. Note that CBD products are legal and compliant with international shipping regulations where applicable.

How do I know which vaping device or e-liquid is right for me?

Our team is ready to guide you. You can:


  • Contact us via email or social media

  • Ask for personalized recommendations based on your experience level and preferences

We pride ourselves on educating our community, so you make informed choices.

Can I return or exchange a product?

We accept returns or exchanges for:


  • Damaged items

  • Wrong shipments

Please note:


  • Items must be returned in their original packaging

  • Some consumable products (like tobacco or e-liquids) cannot be returned once opened

For return requests, contact info@bittchaser.co.ke with your order details.

What payment methods do you accept?

We accept multiple secure payment methods, including:


  • Mobile money (M-Pesa, Airtel Money)

  • Bank transfers

  • Credit/Debit cards online

All payments are processed securely to protect your personal and financial information.

Do you offer gift options or packaging?

Yes. We can provide premium gift packaging for select products. Ideal for corporate gifts, birthdays, or lifestyle gifting. Reach out to our team to arrange.

Is my personal information safe?

Yes. We do not sell or share your personal information. Our systems comply with data protection standards to ensure your shopping experience is private, safe, and secure.